Masked Outbound Calls

Giving Remote Teams the Tools to be Successful

There are times you want to call a resident, prospect, or vendor and you're not in the leasing office.

When that happens, you should be able to make an outbound call without exposing your personal cell phone number. And, for the call recipient to trust the incoming call, they need to recognize who's calling.

With Courtesy Connection's Masked Outbound calls, you can:

• Select a property: This dictates the phone number that the call recipient will see in Caller ID. If the phone number for Homely Haven is (111) 222-3456, then that's the phone number that call recipients will see in Caller ID when you place your call
• Select your device: You can select whether you want Courtesy Connection to call your office line, mobile line, home line, or any other number
• Call Recording: Want the call to be recorded? No problem! We'll play a compliance message at the beginning of the call letting the recipient know the call is from you and it's being recorded.
• Dial by:
  • Phone Number: Know the phone number you want to call? Just type it in
  • Resident: If we have an integration with your property management system, then you can dial by resident name, unit number, or phone number.

Just because your teams are not in a leasing office doesn't mean they can't be successful at engaging with prospects, residents, and vendors. But having the proper tools is critical.