Implementation and Training Specialist

We're onboarding new clients *all the time*, and we're looking for a rockstar to help us get those clients in the door accurately and on-time. If you have experience with project management, training, and/or support, then we'd love to talk with you!

Location: Remote. That said, we are prioritizing candidates that live in Colorado, Georgia, Tennessee, or North Carolina. This position will work PST hours, however.

Job Responsibilities

Project manages customer implementations
Performs customer training via Zoom video call (as part of initial implementation and as-needed, if appropriate)
Assists with customer support ticket requests (related to implementations or otherwise)
Engages with customers through chat, email, Zoom video call, phone, or carrier pigeon as needed to work with clients
Builds customer-facing documentation as-needed to address common customer support requests
... and other duties as needed by the business

Necessary Qualifications and Skills

Bachelor's degree. Or demonstrated successful professional experience in a similar job role.
Excellent customer service
Excellent communication skills
Excellent project management skills
Experience with the property management industry is a huge plus. It's not a hard requirement, though.

Compensation

Salary: $31.00/hr-$33.00/hr commensurate with experience and expertise
Bonus: On years when Courtesy Connection pays a bonus (we have every year to-date), then this position will be eligible for an annual bonus

What Makes a Fantastic Employee Fit at Courtesy Connection

We're fanatics about customer service, working hard, and working smart. We're growing like crazy, and it's a fun time to be here. If you've worked at a successful startup before, then you probably are familiar with the feeling. That said, we're passionate about:

Doing Right: We will do whatever it takes to do right by our customers (and employees).
Creating Value: We're driven to solve real problems for our customers. It's critical that we be creating value for our customers.
Having Fun: We have the best answering service platform on the market, and we'll only continue to improve. We have fun doing what we do.

How to Apply

Send us your resume and/or link to your LinkedIn profile at [email protected]. No recruiters, please. Thank you!