Features

Features

We provide a powerful set of features at a price-point you're not used to seeing. It's time to increase your expectations.

Features

Courtesy Connection is the best platform on the market for call management. We are purpose-built for property management. Our tools empower your community staff to deliver fantastic resident experiences, provide accountability for all call participants, and keep your resident communications just a click away.

Powerful Call Routing

Powerful Call Routing and Customization

The core offering of Courtesy Connection is a powerful and customizable call routing, reporting, and notifications engine.

You can schedule different behaviors for different times (so that you have weekday vs. weekend routing/notifications or business hours vs. after-hours routing/notifications, for example).

Calls can be routed to individual Operators, Operator Groups, recorded messages, phone trees, voicemail, or forward to an external number.

If a call comes in to the courtesy line and a CO is on call, then their phone will ring. If they're off-call, then it won't. Learn More or Request a Demo.

Call Recordings

We automatically record *all* calls between Operators, residents, and site staff. No more surprises. Learn More or Request a Demo.

Email Notifications

Email Notifications

Whenever a call occurs, site staff get an instant email notification with the call details and recording.

This system serves as a digital record for noise complaints. This can be your documentation of frequent trouble spots.

When the call comes in, the Operator can add notes or photos. If he does so, then those will also be present on the email notification to site staff.

You can't fix what you don't know about. Courtesy Connection keeps you connected to your community. Learn More or Request a Demo.

Call Timelines

You should be able to see what calls you have coming in, who's answering them, and who's not answering them.

Wouldn't it be helpful to look out across your portfolio and generate drillable, summary reporting for call resolution times? You can drill from regional manager, to property, to individual call Operator, to individual calls all from the same interface.

With Courtesy Connection, it's easy. Learn More or Request a Demo.

Call Timelines
Exportability

Exportability

Sometimes you need to break your data out of a source system. In Courtesy Connection, all grids are exportable into Excel, and reports are exportable into PDF. Learn More or Request a Demo.

Lighting Inspections and Reportable Items

Site staff often ask courtesy officers and security firms to submit lighting and security inspections. Courtesy Connection can be your platform for those items.

COs can add any number of notes and photos to an inspection.

When an inspection (or other reportable item) is submitted through Courtesy Connection, it's trackable, reportable, and sends instant notifications to site staff. Learn More or Request a Demo.

Lighting Inspections
CO-Managed On-Call/Off-Call Time

On-Call/Off-Call Time

You can elect to give your Operators the ability to go on-call or of-call. If you do so, then they're in control of their hours. We've seen this most heavily used with courtesy officers.

If a call comes in to the courtesy line and a CO is on call, then their phone will ring. If they're off-call, then it won't. Learn More or Request a Demo.

Request Information From Sales

If you'd like more information on what Courtesy Connection can do for your communities, then give us a ring at 404.948.4255, email us at [email protected], or enter your info below. We're happy to send over references, perform a demo, or explore a pilot.

About

Courtesy Connection was started by a property management industry vet and technology expert. It is a force-multiplier for the most important resource in property management: our people.

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Think Courtesy Connection could be the platform for you? Send us a note, and we'll be in touch ASAP!

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