Photo of woman making a call from her personal cell phone

Masked Outbound Calls

Making property calls from your cell phone? Prospects and residents will see the community phone number in Caller ID, not your cell phone number.

Giving Remote Teams the Tools to be Successful

There are times you want to call a resident, prospect, or vendor and you're not in the leasing office.

When that happens, you should be able to make an outbound call without exposing your personal cell phone number. And, for the call recipient to trust the incoming call, they need to recognize who's calling.

With Courtesy Connection's Masked Outbound calls, you can:

  • Select a property: This dictates the phone number that the call recipient will see in Caller ID. If the phone number for Homely Haven is (111) 222-3456, then that's the phone number that call recipients will see in Caller ID when you place your call
  • Select your device: You can select whether you want Courtesy Connection to call your office line, mobile line, home line, or any other number
  • Call Recording: Want the call to be recorded? No problem! We'll play a compliance message at the beginning of the call letting the recipient know the call is from you and it's being recorded.
  • Dial by:
    • Phone Number: Know the phone number you want to call? Just type it in
    • Resident: If we have an integration with your property management system, then you can dial by resident name, unit number, or phone number.

Just because your teams are not in a leasing office doesn't mean they can't be successful at engaging with prospects, residents, and vendors. But having the proper tools is critical.

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Masked Outbound Calls

Measuring Staff Engagement and Performance

Working in a remote environment? It can be hard to keep track of who's performing well and who's lagging behind.

Our Portfolio Call Performance Summary dashboard is the answer. With it, you can group by and drill into performance by:

  • Regional Property Manager
  • Property
  • Call Operator (whether that is site staff, a courtesy officer, or a security firm)
  • Individual Call Timelines
  • Individual Calls

Using this dashboard, you can immediately understand where you have top performers and where you have lagging service.

Outbound Call Performance Summary

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If you'd like more information on what Courtesy Connection can do for your communities, then give us a ring at 678.829.4478, email us at [email protected], or enter your info below. We're happy to send over references, perform a demo, or explore a pilot.