WHAT WE'VE LEARNED Deep Dives
We've been lucky enough to provide answering service software for almost 3,000 apartment communities over the years. Over that time, we've learned a thing or two about best practices as it relates to answering services and missed call management.
DEEP DIVE
The State of the Property Management Industry (2025) — Why a property-management-specific answering service is now essential
11/5/2025:
The property-management industry is pushing harder than ever on resident experience, speed of service, and portfolio growth while juggling tighter staffing and faster renter decision cycles. At the same time, unmanaged missed calls are a persistent...
DEEP DIVE
What We Learned Calling 5,081 Apartment Communities
7/23/2024:
Apartment community phone systems are a mess. Even for NMHC Top 10 firms, the percentage of phone calls that are dropped altogether shocked us...
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Answering Service Features
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